New paths for technical assistance

For those who are not just technicians, but entrepreneurs and after-sales service providers in electronics, they must have already figured out the new path. If delivery and on-site (external) service were optional for some time, today they are mandatory for repairs to appliances, as well as travel to the consumer’s home.

These new approaches became of critical importance with the pandemic, but it is certain, that there will be no return to the old structure.

However, there is still a significant number of consumers who prefer to take their device to get technical assistance to exchange ideas with the attendant or technician. In fact, this has been going on for a few years since manufacturers started operating with the reverse logistics system. The current world, however, is undergoing radical changes, so much so that 25% of the simplest malfunctions in the devices can be solved in almost 1,000 municipalities in Brazil and the rest through the technology and services provided by the post office.

Abrasa is already working with software companies and preparing applications to facilitate customer service.

In view of this scenario, Abrasa is already working with software companies and preparing applications to facilitate customer service. It is even creating what has been called Irepair, which helps consumers, through technological resources, to solve their problem quickly. The association will release the news soon.

Eletrolar News Magazine 142
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