ABRASA: Technical assistances in traning, innovation and adequacy
Studies carried out by our association during the pandemic showed that despite the significant 5% growth in the number of service orders in the third quarter of this year compared to the same period in 2019, there was a drop in the profitability of the Technical Assistance (TAs) network. The fact was felt by all after-sales service providers.
Among the reasons that led to lower profitability are the significant rise in the dollar, the lack of some inputs and the increase in prices for replacement of parts and components. Another factor was the need for entrepreneurs to spend revenues to enable work with innovations, tools and technologies. Resources were also allocated on the internal attendance and delivery processes, for the convenience of customers, and on the adaptation of practices to comply with the PPE protocols, in face of the requirements of Health Surveillance.
“Expectations regarding a possible positive outcome for the current year remain optimistic.”
Despite the exposed difficulties, expectations regarding a possible positive outcome for the current year remain optimistic. However, sales made during the Black Friday period and also promotions at the end of the year will cause a small drop in the demand for services and repairs of some products.
Source: Eletrolar News Magazine 139
